ReverseQuotes.com Privacy Policy and Earning Disclaimer
Last Updated on August 31, 2026
ReverseQuotes.com is operated by Key Home Lending, LLC, doing business as Reverse Mortgage Reality. Key Home Lending, LLC is the business responsible for collecting and using personal information submitted through this Website.
In this Privacy Policy, “Key Home Lending,” “Reverse Mortgage Reality,” “we,” “us” and “our” refer to Key Home Lending, LLC, NMLS #2103187. “ReverseQuotes.com” and the “Website” refer to this website and its related webpages, forms and online services.
This Privacy Policy explains what information we collect, how we use it, when we may disclose it and the choices available to you.
By using the Website or submitting information through it, you acknowledge the practices described in this Privacy Policy.
1. Information we collect
We may collect personal information directly from you, automatically through the Website, and from service providers or other sources as permitted by law.
Information you provide
When you request information, obtain a preliminary quote, complete a form, schedule an appointment or communicate with us, we may collect:
Your name;
Email address;
Telephone number;
Age or date-of-birth information;
State of residence;
Property address or general property location;
Estimated home value;
Current mortgage balance;
Property type;
Occupancy information;
Your goals or reasons for considering a reverse mortgage;
Preferred method or time of contact;
Information included in emails, telephone calls, text messages or other communications; and
Other information you voluntarily provide.
Please do not submit Social Security numbers, bank-account credentials or other highly sensitive information through a general Website contact form unless we specifically request it through an approved secure process.
Information collected automatically
When you visit the Website, we and our service providers may automatically collect:
Internet Protocol address;
Browser type;
Device type;
Operating system;
Approximate geographic location;
Referring website or advertising source;
Pages viewed;
Links clicked;
Date and time of visits;
Time spent on the Website;
Form interactions;
Cookie identifiers; and
Similar technical and usage information.
Information from other sources
We may receive information from:
Advertising and analytics providers;
Customer-relationship-management and communications platforms;
Referral sources;
Mortgage lenders and service providers;
Public records;
Consumer reporting agencies, when legally authorized;
Identity-verification providers; and
Other sources you authorize or direct to provide information to us.
Information needed for a formal mortgage application may be collected through separate systems, applications and disclosures.
2. How we use information
We may use personal information to:
Respond to your inquiry;
Contact you about your request;
Provide reverse-mortgage education;
Evaluate potential mortgage options;
Provide preliminary estimates or illustrations;
Determine whether we may be able to assist you;
Connect you with an appropriately licensed mortgage professional when authorized;
Schedule and conduct consultations;
Process or support a mortgage application;
Communicate about products or services that may interest you;
Send administrative, transactional or service-related messages;
Maintain customer and prospect records;
Operate, maintain and improve the Website;
Measure Website traffic and advertising performance;
Personalize Website content;
Detect fraud, security threats or misuse;
Comply with licensing, recordkeeping and legal requirements;
Establish, exercise or defend legal rights; and
Carry out other purposes disclosed when the information is collected or with your consent.
Submitting information through the Website does not guarantee eligibility, loan approval, a particular interest rate, a specific loan amount or any other mortgage terms.
3. Telephone, email and text communications
When you provide your contact information and request assistance, we may contact you by telephone or email to respond to that request.
Where legally required, marketing calls or text messages using automated technology, artificial or prerecorded voices, or similar methods will only be made after obtaining the required consent.
If you separately consent to receive text messages:
Message frequency may vary;
Message and data rates may apply;
You may reply STOP to opt out;
You may reply HELP for assistance; and
Consent is not a condition of obtaining a mortgage product or service.
We do not share mobile opt-in information or text-message consent with unaffiliated third parties for their own marketing purposes. We may disclose this information to service providers that help us deliver communications, subject to appropriate restrictions, or as otherwise required by law.
You may also contact us directly at (888) 309-9705 without consenting to automated marketing communications.
4. How we disclose information
We may disclose personal information to the following categories of recipients:
Service providers
We may use companies that provide:
Website hosting;
Customer-relationship-management systems;
Form processing;
Email, telephone and text-message services;
Appointment scheduling;
Cloud storage;
Data security;
Analytics;
Advertising measurement;
Document management;
Identity verification; and
Professional, legal, accounting or compliance services.
These providers may process information on our behalf to perform contracted services.
Mortgage lenders and transaction providers
If you request mortgage services or proceed with a mortgage application, we may disclose information to entities involved in evaluating, processing, underwriting or completing the transaction, including:
Mortgage lenders and investors;
Loan processors;
Appraisers;
Title and settlement companies;
Credit-reporting providers;
Flood-certification providers;
Insurance providers;
Counseling agencies;
Government agencies; and
Other parties involved in the mortgage process.
The information disclosed will depend on the service requested and the stage of the transaction.
Referral partners and licensed professionals
If we cannot assist you directly because of your location, requested product or other circumstances, we may offer to connect you with another licensed mortgage professional or service provider.
Where required, we will obtain your consent before sharing your information for this purpose. Any third party receiving your information will be responsible for its own privacy practices.
Legal and compliance purposes
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, subpoena, court order or governmental request;
Fulfill mortgage-industry licensing or recordkeeping requirements;
Investigate fraud, security concerns or violations of our Terms of Service;
Protect our rights, property or safety;
Protect consumers or other individuals; or
Establish, exercise or defend legal claims.
Business transactions
If Key Home Lending, LLC is involved in a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, information may be disclosed as part of that transaction, subject to applicable law.
At your direction
We may disclose information when you direct us to do so or otherwise provide consent.
5. Sale and sharing of personal information
We do not sell personal information for money.
Some privacy laws define “sale,” “sharing” or “targeted advertising” broadly enough to include certain uses of cookies, pixels and similar technologies for cross-context behavioral advertising.
To the extent our use of advertising technology is considered a sale, sharing or use for targeted advertising under applicable law, eligible consumers may have the right to opt out.
To submit an applicable privacy request, contact us using the information in the “Contact Us” section below.
6. Cookies and similar technologies
We and our service providers may use cookies, pixels, tags and similar technologies to:
Operate the Website;
Remember preferences;
Understand Website usage;
Determine how visitors reached the Website;
Measure advertising performance;
Prevent fraud and improve security; and
Improve Website content and functionality.
These technologies may be provided by Website-hosting companies, analytics providers, advertising platforms and customer-relationship-management providers.
You can adjust cookie controls through your browser. Blocking cookies may affect Website functionality.
Where required by law, we will provide additional cookie choices or recognize applicable browser-based opt-out preference signals.
7. Advertising and analytics
We may use analytics and advertising services to measure Website traffic, understand how visitors interact with the Website and evaluate advertising campaigns.
These providers may collect device, browser, cookie, referral and Website-usage information according to their own privacy policies.
Advertising platforms do not necessarily receive the information you enter into a mortgage inquiry form. However, we may provide limited conversion information—such as whether a form was submitted—to measure advertising effectiveness, subject to our configurations and applicable law.
8. Data security
We use reasonable administrative, technical and physical safeguards designed to protect personal information.
However, no website, internet transmission, electronic storage system or security measure can guarantee absolute security. You provide information electronically at your own risk.
If you believe your information may have been accessed or used improperly, contact us promptly.
9. Data retention
We retain personal information for as long as reasonably necessary to:
Comply with legal, regulatory, tax and licensing obligations;
Resolve disputes;
Enforce agreements; and
Protect against fraud or legal claims.
Retention periods vary depending on the type of information, our relationship with you and applicable legal requirements.
10. Your privacy choices
Marketing emails
You may unsubscribe from marketing emails using the unsubscribe link included in the message. We may continue sending necessary administrative or transactional communications.
Text messages
You may reply STOP to opt out of text messages.
Telephone calls
You may ask us to place you on our internal do-not-call list. This will not prevent communications necessary to respond to an active request or administer an existing transaction where legally permitted.
Cookies
You may control cookies through your browser or any cookie-preference tool made available on the Website.
Updating information
You may ask us to review or correct information by contacting us.
11. State privacy rights
Depending on where you live and subject to applicable exemptions, you may have the right to:
Confirm whether we process your personal information;
Request access to certain personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Obtain a portable copy of certain information;
Opt out of certain sales, sharing or targeted advertising;
Limit certain uses of sensitive personal information; and
Appeal the denial of a privacy request.
These rights are not absolute. Mortgage companies and financial information may be subject to federal and state financial-privacy laws, including exemptions that affect the availability or scope of particular state privacy rights.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
You may use an authorized agent where permitted by law. We may require proof that the agent is authorized to act on your behalf.
12. Financial privacy notices
When you apply for or obtain a financial product or service, additional federal or state financial-privacy notices may apply.
Any financial privacy notice provided during the mortgage process supplements this Website Privacy Policy. If a separate financial privacy notice applies to particular nonpublic personal information, that notice will govern our handling of that information to the extent required by law.
13. Third-party websites
The Website may link to third-party websites, including government resources, counseling organizations, lenders, video platforms and other service providers.
We do not control and are not responsible for third-party privacy, security or content practices. Review the privacy policy of any third-party website before providing personal information.
14. Children’s privacy
The Website is intended for adults and is not directed to children under 18.
We do not knowingly collect personal information from children. If we learn that we collected information from a child, we will take reasonable steps to delete it.
15. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements or services.
When we make changes, we will post the updated policy on this page and revise the “Last Updated” date. Material changes may also be communicated through additional methods where required.
16. Contact us
Questions, privacy requests and concerns may be directed to:
Key Home Lending, LLC DBA Reverse Mortgage Reality Operator of ReverseQuotes.com 2247 Stotesbury Way Wellington, Florida 33414 Company NMLS #2103187 Telephone: (888) 309-9705 Email: [email protected]